Zebrano Club
Support
Questions about points, rewards or your membership? Here's how to reach us.
161 Kings Road, Brentwood
We reply within two working days. Please include your member code so we can find your account.
Common questions
How do I collect points?
Scan the QR code on your bill in the app and your points are added straight away. If you don't have a receipt, give the team your member code at the till and they'll add the points for you.
My points didn't appear
Points are added once the bill is closed on the till. If a visit is missing, email us with the date, the approximate amount and your member code and we'll add them manually.
How does members' happy hour work?
App members get extended happy hour times. The app shows the current days and times on the home screen — just show your membership in the app when you order.
How do I claim a reward?
Open Rewards, pick anything you have enough points for and tap to claim. Show the claimed reward on screen to the team before they close your bill.
Where is my birthday gift?
Add your birthday in Account and your gift appears in Rewards during your birthday period each year.
How do I turn notifications on or off?
Go to Account and use the Push notifications switch. You can turn them off at any time.
How do I delete my account and data?
Email us from the address you signed up with and ask us to delete your account. We remove your profile, points and history permanently.